Privacy Policy

1. Important Disclaimer

This service is not affiliated with, endorsed by, or connected to the NSW Government, NSW Fair Trading, or any NSW government agency. NSW CCEW Generator is an independent, community-created tool designed to help electricians generate Certificate of Compliance Electrical Work (CCEW) forms.

2. Introduction

NSW CCEW Generator ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service, including both our form generation tools and account management features.

3. Information We Collect

CCEW Form Data

We do not collect any CCEW form data. All form data you enter (customer details, job information, test results, etc.) is processed entirely in your browser using client-side technology and is never transmitted to our servers.

Account Information

When you create an account, we collect and store:

• Email address (for account creation and authentication)
• Account creation date and verification status
• Login activity and usage patterns

Installer Profile Data

If you choose to save an installer profile, we store:

• Personal details (name, email, phone numbers)
• Licence information (contractor's licence, supervisor's licence)
• Business address and contact information
• Professional qualifications and certifications

Usage Analytics

We automatically collect usage information to improve our service:

• PDF generation and download counts
• Feature usage patterns and preferences
• General location (country/region level only)
• Device and browser information

4. How We Use Information

We use the collected information to:

• Provide and maintain your user account
• Authenticate your identity and secure your account
• Store and manage your installer profile preferences
• Send account-related emails (verification codes, notifications)
• Analyse usage patterns to improve our service
• Monitor service performance and security
• Comply with legal obligations and resolve disputes

5. Data Processing and Storage

CCEW Form Processing

Local Processing: All CCEW form data you enter is processed entirely in your browser using client-side JavaScript. This means:

• Your form data never leaves your device
• No customer information, job details, or test results are transmitted to our servers
• We cannot access, view, or store your CCEW form data
• Data exists only temporarily in your browser's memory while using the service

Account and Profile Data Storage

Secure Server Storage: Your account information and installer profiles are stored securely on our servers with:

• Industry-standard encryption at rest and in transit
• Access controls and authentication requirements
• Regular security audits and monitoring
• Data backup and recovery procedures
• Compliance with relevant data protection standards

6. Email Communications

We use email to communicate with users for essential service functions:

• Authentication: Sending one-time password (OTP) codes for secure sign-in via Resend email service
• Account Management: Important account updates, security notifications, and service announcements
• No Marketing: We do not send promotional or marketing emails without explicit consent

7. Cookies and Local Storage

We use cookies and local storage to:

• Maintain your authentication session
• Remember your preferences and settings
• Improve site performance and functionality
• Analyse how our service is used (anonymised data)

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our service, particularly account features.

8. Third-Party Services

We use third-party services for:

• Resend: For sending authentication emails and account notifications
• Convex: For secure cloud database storage of account and profile data
• Google Maps API: For address autocomplete functionality (if enabled)
• Analytics: To understand usage patterns and improve our service

These services may collect information as outlined in their respective privacy policies. We ensure that no CCEW form data is shared with these third parties.

9. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data both in transit and at rest
• Secure authentication and session management
• Regular security assessments and updates
• Access controls and monitoring systems
• Industry-standard security practices and protocols

Since CCEW form processing occurs locally in your browser, this sensitive data is inherently secure from external access.

10. Your Rights and Data Control

You have the following rights regarding your data:

• Access: View your account information and installer profile through your account dashboard
• Correction: Update or correct your account and profile information at any time
• Deletion: Delete your account and all associated data through your profile settings
• Export: Request a copy of your stored data
• Opt-out: Opt out of analytics tracking and non-essential communications

11. Data Retention

We retain your data only as long as necessary to provide our services:

• Account Data: Retained while your account is active and for a reasonable period after deletion for legal compliance
• Installer Profiles: Stored until you delete them or close your account
• Usage Analytics: Aggregated and anonymised data may be retained for service improvement
• Email Communications: Authentication emails are not stored after delivery

12. Your Rights

For users with accounts, you also have rights under applicable privacy laws to access, correct, delete, or restrict processing of your personal data. You may exercise these rights through your account settings or by contacting us.

13. Children's Privacy

Our service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

14. International Data Transfers

Your data may be processed and stored in countries other than your own, including Australia and the United States, where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. For significant changes that affect your rights, we may also notify you via email.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us through our website or email us at the contact information provided on our site.

17. Australian Privacy Principles

This Privacy Policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We are committed to protecting your privacy through transparent data practices, secure storage, user control over personal information, and privacy-by-design principles. Where we collect personal information, we do so lawfully and fairly, and we provide you with clear information about how your data is used.